By accessing, browsing, registering on, or using KAAMKAAR, you agree to these Terms. If you do not agree with any part of these Terms, please do not use the Platform.
1. About KAAMKAAR
KAAMKAAR is a home services platform that connects customers with independent service professionals for residential, commercial, maintenance, repair, installation, cleaning, moving, and related services.
Services offered through the Platform may include:
- Plumbing
- Electrical
- AC Services & Maintenance
- Geyser Services
- Carpentry & Woodwork
- Painting & Polish
- Deep Cleaning & Tank Wash
- Moving & Shifting
- Drilling & TV Mounting
- Furniture Assembly
- Kitchen & Bathroom Services
- General Home Repairs
KAAMKAAR may facilitate service requests, communication, scheduling, payments, customer support, reviews, and other platform features.
2. KAAMKAAR's Role
KAAMKAAR operates as a managed marketplace platform connecting customers with service professionals.
Unless expressly stated otherwise for a particular service:
- KAAMKAAR does not directly employ every professional listed on the Platform.
- Professionals may operate as independent contractors or service providers.
- The actual service is performed by the professional assigned to or accepted for the booking.
KAAMKAAR works to maintain service quality and professional standards but cannot guarantee the availability or performance of every professional at all times.
3. Eligibility
To use KAAMKAAR, you must provide accurate information and have the legal capacity to enter into an agreement under applicable law.
You agree not to use the Platform if you are prohibited from doing so under applicable laws. When making a booking, you confirm that the information you provide is accurate and complete.
4. User Accounts
Some KAAMKAAR features may require you to create an account. You are responsible for:
- Providing accurate registration information
- Keeping your login credentials secure
- Maintaining the confidentiality of your account
- Updating your information when necessary
- All activity conducted through your account
You must not share your account with another person or use another person's account without authorization. KAAMKAAR may suspend or terminate accounts that contain false information or violate these Terms.
5. Booking Services
When requesting a service, you agree to provide accurate details regarding required work, location, preferred appointment date/time, and photos if applicable.
Submitting a service request does not guarantee instant confirmation. A booking becomes confirmed when KAAMKAAR or the assigned professional confirms the request through our system.
6. Service Scope
The professional may inspect the work location before beginning or completing the service.
If the actual work required differs materially from the original request, additional labour, materials, parts, or charges may apply. Customers should be informed of significant additional work or charges before such work is performed whenever reasonably possible.
7. Pricing
Prices vary based on service type, complexity, time required, location, and spare parts. Where fixed pricing applies, it will be displayed prior to booking confirmation.
For inspection-based services, final pricing is confirmed after the technician assesses the job on-site.
8. Materials and Spare Parts
Service prices do not include materials or replacement parts unless explicitly specified. The customer is responsible for material costs. KAAMKAAR is not responsible for defects in customer-supplied materials.
9. Payments
Customers agree to pay applicable service charges and approved fees. Payment methods include Cash on Delivery (COD), Bank Transfer, or EasyPaisa/JazzCash digital payments. Please retain payment receipts.
10. Cancellation and Rescheduling
Cancellation or rescheduling requests must be submitted as early as possible. Fees may apply if the professional has already been dispatched.
11. Customer Responsibilities
Customers agree to provide safe access to the property, be present at the scheduled time, treat professionals respectfully, and pay agreed charges on time.
12. Professional Responsibilities
Professionals are expected to perform work safely, behave respectfully, wear uniforms/ID badges, and communicate extra costs clearly.
13. Technician Verification
KAAMKAAR conducts CNIC, background, and practical trade skill checks on professionals. Customers should report any identity discrepancies immediately.
14. Service Guarantee
Eligible services are covered by the KAAMKAAR Service Guarantee (subject to reporting issues within 2 days of service completion).
15. Complaints and Service Issues
Report service complaints promptly through support with booking number, photos, and descriptions for investigation.
16. Property Damage
Report property damage claims as soon as possible with photographs and booking details. Claims are reviewed individually based on available evidence.
17. Prohibited Activities
Users must not commit illegal activities, submit fraudulent bookings, harass technicians or customers, or circumvent KAAMKAAR platform fees.
18. Communication
Communications via calls, WhatsApp, or messages must remain professional and respectful at all times.
19. Reviews and Ratings
Reviews must be honest, accurate, and based on actual service experiences. Fake or manipulative reviews are prohibited.
20. User Submitted Content
You grant KAAMKAAR permission to use submitted reviews, photos, and descriptions as reasonably necessary to operate and promote the Platform.
21. Intellectual Property
All KAAMKAAR logos, branding, website design, content, and trademarks are owned by KAAMKAAR and protected by law.
22. Third-Party Services
KAAMKAAR may integrate third-party services (maps, payment gateways, messaging) which have their own independent terms.
23. Availability of the Platform
We aim to keep KAAMKAAR operational at all times but do not guarantee uninterrupted, error-free platform access.
24. Limitation of Liability
To the maximum extent permitted by law, KAAMKAAR is not responsible for indirect, incidental, or consequential business losses.
25. Indemnification
You agree to hold KAAMKAAR harmless from claims or losses resulting from your violation of these Terms or illegal activities.
26. Privacy
Your use of KAAMKAAR is subject to our Privacy Policy regarding data collection, storage, and consumer protection.
27. Data and Communications
By registering, you agree to receive booking updates, confirmations, and customer support notifications via SMS, WhatsApp, or email.
28. Suspension or Termination
KAAMKAAR reserves the right to suspend or terminate accounts that engage in fraud, harassment, or severe policy violations.
29. Changes to These Terms
Updated versions of these Terms will be published on this page with a revised "Last Updated" date.
30. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.
Jurisdiction: Islamic Republic of Pakistan (Islamabad Courts)
31. Contact Us
If you have questions regarding these Terms of Service or KAAMKAAR legal compliance, please contact us: