Refund Policy — KAAMKAAR.PK
Consumer Protection

Refund Policy

Last Updated: August 12, 2026

At KAAMKAAR, we want every customer to receive a reliable and professional service experience. This Refund Policy explains when a refund may be considered and how refund requests are handled fairly.

1. When Can I Request a Refund?

A refund may be considered in situations including:

  • A confirmed service was cancelled by KAAMKAAR or the assigned professional and you were charged.
  • The professional did not arrive and applicable cancellation/no-show terms do not apply.
  • You were charged for a service that was not provided.
  • You were charged an amount that was not authorized or agreed upon.
  • A significant service issue occurred and KAAMKAAR determines a refund is an appropriate resolution.
  • A duplicate payment was made for the same booking.

Refund eligibility is reviewed on a case-by-case basis based on available evidence and booking details.

2. Service Quality Problems

If you are unhappy with the quality of completed work, please contact KAAMKAAR Support before requesting a monetary refund. Depending on the circumstances, we may first offer:

  • A follow-up visit by a senior technician
  • Correction of eligible work
  • Re-inspection
  • Partial refund or full refund

3. Cancellation Refunds

If you cancel a booking before the service begins, you may be eligible for a refund. Cancellation charges may apply if the professional has already been dispatched or travelled to your location.

4. Technician No-Show

If a confirmed professional fails to arrive for your scheduled appointment, KAAMKAAR may provide a replacement professional, free rescheduling, or a refund of eligible prepaid amounts.

5. Duplicate Payments

If you accidentally make more than one payment for the same booking, contact Support with transaction references. Duplicate payments will be refunded after verification.

6. Unauthorized Charges

If you were charged for work or materials you did not authorize, report the issue immediately. Confirmed unauthorized charges will be refunded or adjusted.

7. Materials and Spare Parts

Refunds for spare parts or materials depend on supplier return policies and whether the part was already installed or used. KAAMKAAR cannot guarantee refunds for customer-supplied materials.

8. Property Damage Claims

Property damage claims are handled separately under our Service Guarantee and require photo/video evidence and booking receipts for review.

9. How to Request a Refund

To request a refund, contact KAAMKAAR Customer Support via WhatsApp or Email with the following details:

  • Full Name & Registered Phone Number
  • Booking Number (e.g., KK-1024)
  • Service Type & Date of Appointment
  • Reason for Refund & Photos/Receipts as supporting evidence

10. Refund Review Process

Our structured 5-step review process ensures fair decisions:

1
Request Received
Support records your claim and booking details.
2
Information Review
We review photos, receipts, and service notes.
3
Professional Review
Where necessary, we contact the technician for statement verification.
4
Decision
KAAMKAAR determines full/partial refund, correction, or resolution.
5
Refund Processing
Approved funds are disbursed via your original payment method.

11. Refund Processing Time

Digital / Bank Payments: Approved refunds take 3 to 7 business days to reflect in your account.

Cash Payments: Approved cash refunds are transferred via JazzCash/Easypaisa or bank transfer.

12. Refunds for Promotional Offers

Promotional discounts or coupon codes are non-refundable as cash. Refunds are calculated on the actual cash amount paid by the customer.

13. Non-Refundable Situations

A refund is NOT available where:
  • The service was completed as requested and approved on-site.
  • The customer changes their mind after the service has been completed.
  • The problem was caused by customer misuse after completion.
  • The customer provided defective materials or parts.
  • The customer was unavailable or failed to provide property access.
  • The claim is reported after the 2-day Service Guarantee period.

14. No Double Recovery

If KAAMKAAR provides a free corrective re-visit for an issue, a separate cash refund for the same issue will not be provided simultaneously.

15. Refunds and KAAMKAAR Service Guarantee

The KAAMKAAR Service Guarantee covers quality protections, while this policy governs monetary disbursements. Not all guarantee claims result in cash refunds; free re-visits may be provided instead.

16. Fraudulent Refund Requests

Suspicious or fraudulent refund requests will be investigated. KAAMKAAR reserves the right to reject false claims and restrict fraudulent accounts.

17. Customer Responsibility

Customers are expected to report issues honestly, keep booking receipts/photos, and avoid modifying defective work before a KAAMKAAR review.

18. Changes to This Refund Policy

KAAMKAAR may update this policy. Changes will be posted on this page with an updated "Last Updated" date.